Careers and Jobs at NorthStar for Child, School Bus, Safety, Monitoring Solution, Product, Service, System with RFID, smartcard, GPS, webcam, GPRS, SMS, fuel, sensors

Check out the cool jobs at NorthStar for Child, School Bus, Safety, Monitoring Solution, Product, Service, System with RFID, smartcard, GPS, webcam, GPRS, SMS, fuel, sensors.

NorthStar is used by schools, children, parents, transporters for buses, fuel, tracking, monitoring, alerts, misuse of fleets.

  • Web and mobile app
  • Cloud-based SaaS (software as a service)
  • Real-time GPS School Bus and RFID child Tracking and RFID Management
  • Single dashboard to track buses, children, problems and emergencies during transport
  • SMS alerts for time of arrival, accidents, delays, attendance, boarding
  • In-bus and gate automatic child attendance with RFID and smartcards
  • Low-cost (minimal capital expenditure, low monthly subscription fee)
  • Better ROI (Return on Investment) with optimal usage of fleets
  • Cost savings on fuel (theft prevention and optimal routes) and insurance
  • Parent satisfaction, peace of mind and real-time, accurate estimated time of arrival
  • Gain visibility into any exception that can affect a child safety or efficiency of bus transport fleet

    • CAREERS @NORTHSTAR

    Open Positions

    1. Software Engineer
    2. Implementation Manager POSITION FILLED
    3. Implementation Project Lead
    4. Senior CRM Executive

    Software Engineer

    NorthStar Feature and Module Creator

    The Role

    Work with the existing development team of architects and engineers to design, develop, test, deploy and maintain new and existing features and modules of NorthStar.

    The Qualifications
    • 1 to 4 years of experience in software development
    • MCA/BE/BTech/ME/MTech/Phd in Computer Science or IT only
    • Must be from a reputed Tier I or Tier II university
    • Consistent scores of 65% or above in all semesters
    • Experience in, and a solid knowledge of core computer science principles and concepts
    • Experience in, and a solid knowledge of core data structures, algorithms and design patterns
    • Experience in, and a solid knowledge of core Java, compulsorily including:
      • Multithreading and Concurrent Processing
      • Collections and Generics
      • Garbage Collection and Memory Management
      • I/O or NIO
      • Exception handling
      • Logging
    • Experience in Spring, Hibernate/iBatis, JSP, Servlets, Acegi would be an added advantage
    • Must be exceptionally good at logical and analytical skills - creative and inventive solutions to algorithms, every day problems are actively encouraged
    • Must have good oral and written communication skills since you will be required to communicate and discuss design ideas, code choices and plans with the rest of the team.
    • Knowledge of installation and SQL programming on any one RDBMS.
    • Must be highly quality-focused; must have a strong will to dig into technical problems and solve them
    • Must be willing to work on the end-to-end life cycle of a product including design, development, testing and deployment
    • Candidates who have several short term projects (6 months or less) are not desirable and will not be considered as part of the relevant experience.
    The Responsibilities & Technologies
    • Development using core Java, JSP, Servlets, Spring, iBatis, Acegi, Web Services, PostGIS, EHCache, JADE
    • Database development using SQL and PostgreSQL
    • Testing using JUnit
    • Scripting and deployment using Linux CentOS

    GIS Implementation Manager

    NorthStar Professional Services Manager

    The Role

    Manage a team of 10-60 in-house and offsite (contract) GIS, database and system engineers to implement and deliver NorthStar to schools, corporates and government organizations, while interacting with customers, stakeholders, management and employees.

    The Qualifications
    • 8 to 15 years of experience in the GIS industry
    • Any bachelors or higher degree
    • Experience in, and a solid knowledge of GIS principles and concepts
    • Experience in, and a solid knowledge of GPS data management, usage, clean-up and QC
    • Experience in, and a solid knowledge of map data creation, QC and delivery
    • Experience in managing small to large, geographically distributed teams
    • Experience in dealing with government or school-type customers
    The Responsibilities & Technologies
    1. Understand the concepts and issues behind automotive electrical wiring

      2. When customers/schools and/or bus drivers claim that our devices are causing problems in the vehicle's electrical system, the manager should be able to confirm or refute the allegations with suitable proofs or demonstrations.

    2. Understand the electrical and electronic concepts, connections and issues of GPS, RFID and other devices

      3. Our devices are connected to vehicle batteries and have external antennas; the manager must understand the concepts behind the device's hardware (voltages, I/O port connections, earthing), how they interface with the vehicle's electrical system, how they interface with other device, and how their GPS and GSM antennas work.

      When customers/drivers or NorthStar support/development engineers report issues with a device, the manager must be able to identify both the cause of the issue and the solution.

    3. Understand the data and communication between devices and the product's control center

      4. GPS, RFID and other devices transmit data to the product's control center. The manager must understand the formats, concepts and issues of the data, along with issues of transmission and signal reception.

    4. Understand the mapping/GIS software and techniques behind NorthStar data creation

      5. The manager must understand and be familiar with the collection and creation of routes, stops and ETAs, and the software and principles behind the collection and assignment of children to stops.

      The manager must also facilitate the collection of data from schools, and must work with school administrators and transport managers to gather data and set their expectations of time, quality of service and features.

      To do these, the manager must be familiar with GIS and mapping software, including ArcGIS and ArcMap. These must be used to analyze and detect routes, stops and anomalies, and to generate large map plots for customers. Additionally, the manager must be able to creatively use and leverage free map software and their APIs including such as Google and Bing maps for quick analysis or resolution of issues.

    5. Maintain and manage the inventory and status of hardware

      6. The product depends on GPS, RFID, Webcam and other hardware devices that are installed in customers' vehicles. The devices depend on 3rd-party hardware such as SIM cards and RFID cards. The manager must maintain an inventory of hardware, and must ensure that all devices are working at all times.

      The must be a process and a tool to monitor the status of all hardware deployed in the field so that any hardware, transmission or data format issues are immediately caught, identified and resolved.

    6. Manage the installation of hardware in customers' vehicles

      7. The manager must facilitate the delivery of hardware to customers and the installation of hardware devices in customers' vehicles. When customers or NorthStar support personnel report technical issues with the devices, the manager must facilitate the on-site repair of the devices and resolution of the issues, and must also manage the expectations and relationship with the customers.

    7. Assist in customer relationships

      8. NorthStar's customers include trial customers who want a multi-week pilot and paying customers who want NorthStar installed in all their vehicles. The manager must manage the technical and delivery relationships with the Customer Relationship Manager, including installations, demos, device/ data/ service issue resolution and interactions with vehicle drivers.

      The manager will be the contact for all on-site and off-site technical support issues, and must attend regular review meetings at customer sites, transcribe meeting minutes and distribute to the entire team, ensure the timely completion of pilot and live implementations, and proactively provide feedback and statuses to customers to ensure the highest levels of satisfaction and delight to customers.

    8. Interface between the engineering manager and customer

      9. The manager will be responsible for gathering and understanding feedback, suggestions and comments from customers and drivers. Upon receiving this information, the manager must discuss it with the engineering team.

      The engineering team might need more data or may suggest workarounds or solutions or may recommend a code/ hardware fix along with a resolution date. It is the responsibility of the manager to communicate these to the customer, and manage the customer's expectations and responses.

    9. Build the Implementation Team

      10. The implementation team will consist of multiple field and GIS engineers who will be deployed for various customers that are serviced by NorthStar. It is the responsibility of the manager to build the teams of engineers who will perform the tasks of deployment, installation, monitoring, support, etc.

    10. Set up, deploy and enforce implementation procedures and processes

      11. The manager is responsible for ensuring the highest levels of quality and customer satisfaction. Toward that, the manager must institute procedures and processes for device acquisition & management, deployment & installation, monitoring and support, customer relationship management, and the interaction with other teams such as engineering and product management.

    11. Facilitate the on-boarding and training of new GIS engineers into the Implementation Team

      12. The implementation team's engineers must be trained on the procedures and processes instituted for device acquisition & management, deployment & installation, monitoring and support, customer relationship management, and the interaction with other teams.

      It is the responsibility of the implementation manager to train the new engineers and re-train (refresher) existing engineers.

    12. Coordinate with the sales team and product manager to schedule, prioritize and complete implementations

      13. The manager must work with the sales team, the product management team and the engineering team to complete implementations at customer sites. This includes prioritizing work amongst customers, scheduling based on priorities of customers and internal teams and assigning resources to perform the various implementation tasks.

    13. Debug and resolve issues related to hardware, data creation and data accuracy

      14. The product depends on devices working 24x7, devices transmitting accurate data 24x7 and on the accuracy of route, stop, ETA and child information. The manager must proactively ensure the continuous and accurate transmission and collection of data.

      If customers or the engineering team report any issues with the route/stop/child data, SMS/ETA data, map data or hardware/device data, the manager must facilitate the debugging and resolution of those issues.

    14. Document and manage processes and best practices in implementation

      15. As the manager builds the team, and implements NorthStar over an increasing number of customer sites, a set of best practices and processes will emerge. The manager must document those processes and best practices, and share them with all the internal stakeholders.

    15. Build implementation partnerships

      16. Implementing NorthStar at customer sites requires several types of expertise including automotive (bus) electricals, GPS, RFID and webcam electronics, etc. The manager will be required to build partnerships as necessary with the appropriate companies or people who can help in the implementation. For example, establish partnerships with multiple automotive electricians in multiple cities to aid in the installation of devices in buses.

    16. Manage the implementation team

      17. The implementation team will consist of field engineers, in-house and remote GIS engineers, support personnel and administration personnel. The manager must manage the these people both technically and personally. The manager will be responsible for their performance and deliverables.

    17. Delivery highest quality, error-free spatial data

      18. Using GPS data from devices, user data from customers and location data from field engineers, the Implementation manager must ensure that the GIS team delivers the highest quality of shapefiles and MXDs for use by the development team. These must be delivered on of before all agreed upon dates, and deadline slippages must be kept to 2% or less. The manager will be required to micromanage and monitor the team at all times, and continuously keep all stakeholders updated of the status. Stakeholders include the sales team, customer relationship team, engineering team and the head of the department.

    18. Own and manage the revenue of the Implementation Team

      19. Set revenue targets for the implementation team. Ensure that the revenue targets are met or exceeded.

    GIS Implementation QC Lead

    NorthStar Professional Services Project Lead for Quality Control

    The Role

    Manage the quality of the deliverables of a team of 10-20 in-house and offsite (contract) GIS, database and system engineers to implement and deliver NorthStar to schools, corporates and government organizations.

    The Qualifications
  • 5 to 9 years of experience in the GIS industry
  • Any diploma, bachelors or higher degree
  • Experience in, and a solid knowledge of GIS principles and concepts
  • Experience in, and a solid knowledge of GPS data management, usage, clean-up and QC
  • Experience in, and a solid knowledge of map data creation, QC and delivery
  • Experience in, and a solid knowledge of AutoCAD Map, ArcMap, ArcGIS Server, ArcGIS Desktop
    • The Responsibilities & Technologies
    1. Experience in handling small (5) to large (50) teams of GIS engineers
    2. Must be willing to travel locally (within Bangalore and Karnataka) and sometimes nationally
    3. Must be highly quality focused, with experience in production, QC and rework phases
    4. Good communications skills
    5. Must be able to communicate schedules, ideas, work breakdown and statuses with team members and managers
    6. Must have experience in using any tool for project management
    7. Experience in dealing with GPS data would be an added advantage
    8. Must be willing to dive into technology and technical concepts to solve problems
    9. Understand the concepts and issues behind automotive electrical wiring, and understand the electrical and electronic concepts, connections and issues of GPS, RFID and other devices
    10. Understand the data and communication between devices and the product's control center
    11. Understand the mapping/GIS software and techniques behind NorthStar data creation
    12. Build and manage an offsite Implementation Team of fresher or junior GIS engineers
    13. Set up, deploy and enforce implementation procedures and processes
    14. Facilitate the on-boarding and training of new GIS engineers into the Implementation Team
    15. Delivery highest quality, error-free spatial data

    Senior Customer Relationship Officer

    NorthStar Senior Executive to manage customers

    The Role

    Manage the relationships with multiple school, government and corporate customers across India. This includes pre-sales relationships (pilots, demos, closures), financial relationships (invoicing, billing, collections), technical support relationships (technical issue resolution) and non-technical relationships (principals, drivers, transporters).

    The Qualifications
    • 10th / 10+2 (PUC) / Graduate
    • 2 - 5 years experience in Customer Service
    • Good English, Hindi & communication skills
    • Must include experience meeting customers directly
    • Must include experience speaking to customers on the phone - inbound and outbound
    The Responsibilities & Technologies
    1. Responsible for handling customer's issues specifically related to products and support
    2. Handle the tasks of sourcing potential customers and maintaining relationship with current customers
    3. Perform responsibilities of gathering information on customer insights based on the customer service provided
    4. Coordinate with technical support and team leads to resolve customers concerns, when necessary
    5. Handle the tasks of providing root-cause analysis and recommendations to improve product and support processes
    6. Play an active role in business process review activities as well as provide solutions to improve on the same
    7. Comprehensive knowledge of customer care processes and techniques
    8. In-depth knowledge of handling clients and relationship management
    9. Display professionalism and speed in handling customer queries
    10. Ability to deliver training in CRM
    11. Genuine commitment & belief in customer relations improvement
    12. Knowledge of complete range of NorthStar services

    Hiring Process at NorthStar

    During recruitment, candidates will be put through the following rounds of testing and interviews:

    1. One of more shortlisting interviews by HR or recruiting agency
    2. An analytical test - 30 questions in 30 minutes. Cut off is 75%
    3. A technical test of CS/IT fundamentals - 30 questions in 30 minutes. Cut off is 50%
    4. Candidates who wish to, can optionally take a Java programming test too - 80 questions in 60 minutes. Cut off is 50%
    5. A technical interview - 1-2 hours
    6. An HR interview - 30 minutes
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